Frequently asked store questions

• 1. How do I check my order status?
• 2. Can I change or cancel my order?
• 3. What is your return policy? Is there a restocking fee if I want to request a refund?
• 4. My product is defective and I need a return or replacement. What should I do?
• 5. How come I never received your e-mail with order confirmation?
• 6. Can I change the email address of my account?
• 7. Can I add an item to my order?

Q: How do I check my order status?

A: We will usually send you the order number on the day after the goods are shipped.

Q: Can I change or cancel my order?

A: if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.

Q: What is your return policy? Is there a restocking fee if I want to request a refund?

• A: We do not charge costs for re-stocking, but we have a few simple return conditions.
• Request for reimbursement must be made within 15 days of the date of receipt.
• If the replacement item is not in stock, we will give you a store credit of your purchase value.
• The shipping costs for returning defective goods are the sole responsibility of the customer.

Q:My product is defective and I need a return or replacement. What should I do?

A: Simple. Go to the "contact us" page, send an email to us and request RMA, an email containing the instruction only with the RMA # will be sent to you soon. Pack the return according to the instructions and send it back to us. A replacement will be sent to you as soon as we have received your return or the refund will be credited to your account if you have requested it.

Q: How come I never received your e-mail with order confirmation?

A: check the spam folder of your e-mail.

Q: Can I change the email address of my account?

A: Yes.

Q: Can I add an item to my order?

A: Yes.

E-mail contact:

• If you have any questions, don't hesitate to send an email
• info@notebookbattery.co